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xFAQ - Krabi : Booking Policy - Rates, Deposit, Cancellation.
Posted by Anonymous on 2008/2/19 5:49:10 (2046 reads)

FAQ about reserving a room policy
FAQ about taxi policy
FAQ about tour policy
FAQ about online payment
FAQ credit card payments

Do we get the same price for the hotel whether you or I book it?
Yes. I book at the same rate listed by the hotel.

Do your need pre-payment
I require deposit on first night only during high season and peak periods.

In peak season and at some exclusive resorts I request full deposit. This is the same policy as the resorts themselves. And I follow the same booking & cancellation policy of each hotel.

What is your cancellation policy?
I follow the same booking & cancellation policy of each hotel. Every resort has slightly differing policy please review the resorts website for details. Please know that I must make payment even if you do not show. I have had several bad customers in the past and now must take pre-payment to avoid the risk.

If you cancel within policy then I will refund the deposit, minus accrued banking fees.




TOURS
WEATHER CANCELATION
If the weather does not permit for a tour. Then the company will call me and I will call you at the hotel. You can then take tour on another day or you can have refund if you donít take tour.


TAXI TRANSFER

PICKUP TIMES
A few guest have arrived and never met with the waiting taxi driver, because of lost luggage. The driver must assume you didn't arrive if you fail to meet with him 30 minutes after flight arrival. You will be subject to 300 baht extra charge if the driver must return at another time. (this is just the cost accrued by the driver for parking, gas, and lost time). You may call to Patty to cancel or delay a taxi pickup upto 2 hours before appointed time.

LUGGAGE
The sedan taxis can hold no more than 3 passengers and no more than 80 kilos of luggage.

The mini vans are limited to 8 passengers and no more than 150 kilos of luggage.

CONFIRMATIONS
Please reconfirm any taxi bookings arranged more than 2 weeks in advanced, several days before arrival. Because I offers 'pay on arrival' I please ask you phone or email to confirm you are arriving as planned.

MEETING the DRIVER
My Taxi drivers will meet with you at the front entrance of the airport or at your hotels lobby. The driver will hold a sign with "YOUR NAME & krabiTours.com" ... They will wait for no more than 15 minutes past the arranged pickup time. In cases of late/delayed flights they will wait.

ROUND TRIP BOOKINGS
If you book a roundtrip taxi transfer I offer additional price discount. Some people booking roundtrips ask if they can pay in split payments. Yes you can but I can not offer you the additional price discount in these cases. You will simply pay regular price of the one-way transfer. I request that you pay in full on arrival. I offer you my long standing reputation, my TAT license (No. 33/2524), and several contact phone numbers to give you assurance that my taxi driver will pick you up at the right time and place. Also, you will have a reciept as proof of sale.

I had in the past allowed split payments, but unfortunatly several persons have arranged pickups/transfers and never meet with my driver. I can not afford to pay the drivers for these no-show clients, so I must insist on payment in full on arrival for roundtrip orders.

Credit Cards
*NOTE Please pay in Thai Baht, 3% extra charge for Credit Card and Foreign Currency payments



Weather Policy for Day Tours

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