Policy
Do you need pre-payment / Deposit?
For most tours you can make payment on arrival. Deposit on first night room reservations, speed boat reservations, and long distance transfers (phuket, smaui). Only during high season and peak periods sometimes require full deposit of rooms & select tour services. At some exclusive resorts require full deposit. This is the same policy as the resorts themselves. And I follow the same booking & cancellation policy of each hotel.
What is your cancellation policy?
I follow the same booking & cancellation policy of each respective hotel/resort. Every resort has slightly differing policy please review the resorts website for details. Please know that I must make payment even if you do not show. I have had several bad customers in the past and now must require pre-payment to avoid the risk.
If you cancel within the hotel's policy then I will refund the deposit, minus accrued banking fees.
For tours refunds I will honor refund for clients whom request cancelation 2-weeks prior at 100% refund, less two weeks 80%, minus accrued banking fees.
TOURS POLICY
WEATHER CANCELATION
If the weather does not permit for a tour. Then the company will call me and I will call you at the hotel. You can then take tour on another day. You can have a cash refund if you can NOT take tour another day due to departure plans.
TAXI TRANSFER POLICY
PICKUP TIMES
A few guest have arrived and never met with the waiting taxi driver, because of lost luggage. The driver must assume you didn't arrive if you fail to meet with him 30 minutes after flight arrival. You will be subject to 300 baht extra charge if the driver must return at another time. (this is just the cost accrued by the driver for parking, gas, and lost time). You may call to Patty to cancel or delay a taxi pickup upto 8 hours before appointed time.
LUGGAGE
The sedan taxis can hold no more than 3 passengers and no more than 60 kilos of luggage.
The mini vans are limited to 8 passengers and no more than 150 kilos of luggage.
CONFIRMATIONS
Please reconfirm any taxi bookings arranged more than 2 weeks in advanced, several days before arrival. Because I offers 'pay on arrival' I please ask you phone or email to confirm you are arriving as planned. This is for "pay on arrival" bookings made months in advance.
CANCELATION
Please cancel 48 hours befor arrival time, any no show taxi bookings are not subject to refund.
MEETING the DRIVER
My Taxi drivers will meet with you at the front entrance of the airport (arrivals lower level) or at your hotels lobby. The driver will hold a sign with "YOUR NAME & krabiTours.com" ... They will wait for 15-30 minutes past the arranged pickup time. In cases of late/delayed flights they will wait.
ROUND TRIP BOOKINGS
If you book a roundtrip taxi transfer I offer additional price discount. Some people booking roundtrips ask if they can pay in split payments. Yes you can but I can not offer you the additional price discount in these cases. You will simply pay regular price of the one-way transfer. I request that you pay in full on arrival. I offer you my long standing reputation, my TAT license (No. 33/2524), and several contact phone numbers to give you assurance that my taxi driver will pick you up at the right time and place. Also, you will have a reciept as proof of sale.
I had in the past allowed split payments, but unfortunatly several persons have arranged pickups/transfers and never meet with my driver. I can not afford to pay the drivers for these no-show clients, so I must insist on payment in full on arrival for roundtrip orders.
Credit Cards Payments
*NOTE Please pay in Thai Baht, 5% extra charge for Credit Card and Foreign Currency payments (Banking Fees)
